betbee Privacy Policy

1. Introduction and Scope

betbee ("we", "our", "platform") operates a safe and reliable online gaming service for Bangladeshi users. This privacy policy tells you what information betbee collects when you use the website (https://betbee.cam) and related services, how we use it, who we share it with, and how we keep it secure.

By registering on this website or using the service you accept the terms of this privacy policy. If you disagree with any part of this policy, please stop using our service.

This policy applies only to betbee's own website and services. Third-party websites or platforms have their own privacy policies and betbee is not responsible for those.

2. Information We Collect

betbee may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — our service is for users aged 21 or above only)
• Email address and contact details
• National ID or passport information (when identity verification is required)
• Mobile number (for verifying bKash, Nagad, or Rocket accounts)
• Banking and mobile financial service details

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Game play history and betting details
• Bonus and promotion usage records

2.3 Technical and Device Information

• IP address and device identifier information
• Browser type and operating system
• Data collected from cookies and web beacons
• Site usage patterns and page visit information
• Login and logout times and location-related data

3. How We Collect Information

We collect information in the following ways:

• Information provided directly: Information you provide through registration forms, verification processes, deposit/withdrawal forms, and support services.
• Automatic collection: Information collected automatically via cookies, pixel tags, and log files while you browse our site.
• Third-party information: Transaction verification details received from payment processors (bKash, Nagad, Rocket).

Cookies are used on our site. Cookies are small text files stored in your browser that help improve your experience on the site. You can disable cookies from your browser settings if you wish, though some site functionality may become limited as a result.

4. Purpose of Using Information

betbee uses the collected information for the following purposes:

1. Creating and managing accounts and verifying identity
2. Processing deposit and withdrawal transactions
3. Providing information about bonuses, promotions, and rewards
4. Providing customer service and support
5. Preventing fraud and ensuring account security
6. Supporting the implementation of responsible gaming policies
7. Meeting legal obligations
8. Improving service quality and developing new features
9. Diagnosing and resolving technical issues
10. Sending important notifications about our services

5. Information Sharing and Disclosure

betbee does not sell your personal information to third parties. However, information may be shared in a limited way in the following situations:

5.1 Service Provider Partners

Information necessary for operations may be shared with selected trusted partners for payment processing, cybersecurity, game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technical support. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is legally required to comply with a court order, government directive, or applicable law, betbee may provide the minimum necessary information to the relevant authority.

5.3 Fraud and Manipulation Prevention

Information may be exchanged with security agencies or other online platforms as needed to detect and prevent fraud, money laundering, or other illegal activity.

6. Data Protection and Security

betbee places the highest importance on the security of your information. We apply industry-standard technical and organizational security measures:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — strong cryptographic hashing algorithms are used.
• Secure Data Centers: Our servers operate in secure data centers and undergo regular security audits.
• Access Controls: Only authorized staff who require access as part of their role can access user information.
• Two-Step Verification: Additional verification is in place for important transactions.

Please note that it is not possible to make data transmission over the internet completely risk-free. We do our best to ensure maximum security, but we cannot guarantee the complete safety of your information. It is your responsibility to keep your account login details confidential.

7. Data Retention Period

betbee retains your information for as long as it is necessary to provide the service or as legally required. Specifically:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for the period required under applicable law.
• Even after an account is closed, some information may be retained for a set period for fraud prevention and legal purposes.
• Expired information is securely deleted or anonymised.

8. User Rights

As a betbee user, you have the following rights regarding your own information:

8.1 Right to Access Information

You may contact us at any time to request a copy of the information we hold about you.

8.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. However, changes to verified identity information may require re-verification.

8.3 Account Closure and Data Deletion Request

You may request the closure of your account and the deletion of your information within the limits of applicable law. However, we may be required to retain certain information due to legal or regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. This will not affect necessary notifications related to the management of your account.

To exercise these rights, contact our support team via live chat or email.

9. Protection of Minors

betbee's service is for users aged 21 or above only. We do not knowingly collect information from anyone under 21. Age is verified at the time of registration. If it comes to our attention that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please contact us.

10. International Data Transfers

In some cases your information may be processed or stored on servers outside Bangladesh, particularly in connection with operations involving game providers and technology partners. For such transfers we ensure that the relevant partners maintain adequate data protection standards.

11. Third-Party Links and Integrations

The betbee website may contain integrations with third-party services (such as payment gateways). These third parties have their own privacy policies and betbee is not responsible for how your information is used by them. We recommend that you read the privacy policies of these third parties.

12. Changes to This Policy

betbee may periodically review and update this privacy policy. If any significant changes are made, we will post a notice on the site and attempt to notify you at your registered email address. Continuing to use the service after any changes will be considered acceptance of the new policy.

The latest version of this policy will always be available at betbee.cam/privacy-policy. We recommend checking it regularly.

13. Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us through any of the following: